New Website

Category : Blog

Website Update: May 2018

We have recently updated our website to improve user experience and information. Updated product pictures and pages are available here. We offer a full line of Sangoma and Cisco IP phones. At IPNetVoice, we are constantly innovating to make telecommunications easier for you.

All of the website pages have been brought into the current age to make it easier on the eyes, and a little more fun! Old pages have been combined and some removed, but everything should be in the same spot for the most part. If you have any questions feel free to reach out and contact us. If there are any textual or formatting errors we appreciate the feedback.

Have a fantastic day!


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Kinney Pike

Category : Case Studies

KinneyPikeLogo

Kinney Pike was founded in 1904, when the Steven C. Dorsey Agency formed to sell industrial life insurance policies. The Pike Insurance Agency operated separately at the time nearby, selling industrial health and accident insurance as well as business property & casualty insurance. Over the next several decades, the business names changed, the companies expanded and in 1969, the companies merged and the agencies formed Vermont’s largest independent property & casualty insurance agency, knows as Kinney, Pike, Bell & Conner.
Kinney, Pike, Bell & Conner continued to expand and strengthen their competencies by employing professionals dedicated to helping clients obtain insurance coverage with reputable companies at reasonable prices.
In 1976, Kinney, Pike, Bell & Conner was invited to become a partner in Assurex Global, a prestigious international consortium of top brokers worldwide, and today still holds the distinction of being Vermont’s only Assurex Global partner.

Today the company is known as Kinney Pike Insurance professionals and is still one of the largest independent insurance agency in the state of Vermont.

Challenge:

Kinney Pike had individual old outdated PBX’s at each office. The need to modernize, collaborate and better serve their clients was paramount. Angie Charron, the IT Manager researched several hosted companies and narrowed it down to 2-3 companies that offered hosted business class VOIP. This included IPNetVoice.

Initially Kinney Pike chose another company to do their hosted VOIP project, however , after 6 months of efforts to bring the solution on line it was decided the choice was not meeting Kinney Pike’s needs. Because IPNetVoice had impressed Kinney Pike with their presentation and knowledge of unified communications, though not chosen initially due to the organization size, Angie Charron contacted IPNetVoice, to ask for advice. After a few months of discussions and fact finding IPNetVoice returned to meet with IT, tested Kinney Pike’s network and determined that VOIP would work in their IT environment and be a suitable solution.

Execution:

IPNetVoice (IPNV) performed an audit of Kinney Pike’s network capacity in order to identify any latency, jitter and packet loss issues. Once capacity was verified, IPNV provided network modifications needed to leverage the existing investment in a Cisco VoIP enabled infrastructure and handsets for each location. Training was provided at each site and a follow-up training to cover any questions and provide the training to any users who had missed the initial sessions. The installation of the UC network was in parallel with the existing legacy telephone system. There was never an interruption of service. When the system was fully operational, tested and verified, IPNetVoice then migrated all the Kinney Pike voice lines from analog over to SIP and completed the cutover.

Solution:

Aaron Archambault, CEO of IPNetVoice recommended a trial set up so users could see the benefits of our solution. This was quickly accepted and the trial was a success. The solution proposed by IPNetVoice, put all communication devices, i.e. telephones, desktop computers, laptops, smartphones or tablets on one, hosted communications network. By taking advantage of Unified Communications technologies, Kinney Pike was able to eliminate separate telephone systems and long distance charges, reduce equipment overhead, reduce IT resources needed to maintain legacy systems and greatly increase the functionality of their communications network.

Summary:

Kinney Pike now enjoys the latest in technology and is leveraging it to improve client relations. Their internal staff can collaborate, via IM, Video, Voice and their tasks are simpler to accomplish. The best part is they are future proof. By choosing the hosted UC solution from IPNetVoice, Kinney Pike will always be up to date on current software for the system and any new Unified Communications applications. The onus is on IPNetVoice to do what we do best, provide top quality Unified Communications services at a reasonable price, without compromise. To quote Terrence Hughes, Treasurer & Vice President of Human Resources;

“ Since moving to our new phone system designed and implemented by IPNetVoice our phone calls are crystal clear and the phones are easy to use. With the caller ID in place, we can see who is calling and greet the caller accordingly. The conversion from our old system to the new system was seamless. Aaron Archambault CTO came in and did all of the setup and training. IPNetVoice took care of the porting over of our numbers and the back room programming of the system. We had to tweak a few things but as soon as we reported the issue to IPNetVoice, they immediately took steps to have the system work in the manner we wanted.

With this new phone system in place, our staff can now more easily process our customer’s calls to the appropriate agent, providing more timely customer service which will generate greater customer satisfaction. All of the features that IPNetVoice told us about in the sales presentation work in the manner as described. IPNetVoice made a promise to deliver a modern day Unified Communications system along with prompt accurate service. They have kept their word.”


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Unified Communications Boosts Productivity – Find out more in our New White Paper

The drive into cloud based unified communications is becoming mainstream, leading to a direct benefit for all businesses. This movement is making voice, mobile and video collaboration accessible and affordable for companies of all sizes. Business phone systems have come a long way in the past decade, in particular with the shift towards IP-based solutions offering Unified Communications features. Premise-based telephone PBX equipment is officially obsolete.

What are you waiting for? With features such as presence, softphones, and video conferencing, employees can use their time more productively and communicate with their colleagues and customers more easily. Curious about Unified Communications? Check out our latest white paper to find out how Unified Communication solutions from IPNetVoice can boost productivity by offering greater mobility, enabling collaboration and saving employees’ time.

Get This White Paper


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Hosted Unified Communications

Category : Whitepapers

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Unless your company is a telecommunications company or supplier the hours spent to learn and keep up with the changes in the world of Unified Communications (UC), and its complexities can be better spent. Remember back a few years when PBX systems provided a phone on the desk and it rang and you answered it. Those days are gone, now the features and options go far beyond the desk phone and extend into voice, video and also collaboration services.
System of the past are ill equip to support these features and require a hefty up front fee and ongoing maintenance fees to get the new feature, and then with the speed of development a few years, months, or even days after your investment, some new feature or option becomes available, and you are out of luck without time and expense to purchase and deploy.

With hosted all the expensive brains and hardware are owned by the provider and you are paying for the right to use a portion of the system for your company, this has a few advantages beyond the fast feature deployment and handing of responsibility to experts, it also saves cost by splitting the expense of the hardware and management across multiple companies, keeping your company costs lower, allowing you to get more for your money.

There are differences in the hosted providers, many hosted providers have geared their systems towards small business and their tight wallets. While there are needs for these types of companies, they are not Unified Communications providers, they are hosted phone providers. Unified Communications provides many advanced features that many enterprises have been using these features for years, however the price point has kept smaller businesses out. Hosted UC brings all the features and options to mid to small market at a price point they can afford.

Basically Hosted UC will help your company compete on an even playing field with larger companies without the upfront and ongoing expenses of a UC system.


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Wells River Savings

Category : Case Studies

Wells_River_Savings_Bank

Background

The Wells River Savings Bank is dedicated to serving its customers and communities as a locally owned mutual savings bank. With 6 locations and 65 associates serving in the Upper Connecticut River Valley, quality of service is enhanced by offering full suites of Personal and Commercial Banking services. In service for over 120 years, Wells River Savings continues to play a role in the successes in the Upper Valley.

Situation and Challenge

In 2004, Wells River Savings Bank upgraded their legacy telephone system with a combination of new and old technologies. They set up a VoIP network (Cisco) for internal communication between locations, but also maintained traditional POTS lines for each location to accommodate in‐bound calls to individual branches. While this generated efficiencies and savings in long‐distance charges, it was not enough. Each location had their own telephone system, hardware and equipment in addition to their frame relay data circuit contracts. Maintaining 6 small offices meant that Wells River Savings could still not completely consolidate telecom services, or benefit from any economies of scale. Wells River Savings needed a solution that would link all locations into one network, consolidate management requirements, allow for the implementation of a call center and minimize costs and increase capabilities and functionality. The reality is that legacy phone systems are more costly to own and maintain, while offering a fraction of the functionality and capabilities of a managed Unified Communication (UC) system.

Solution

Provide a phased‐in migration to a Unified Communications Solution over time as requirements and technologies become available in rural locations. The first step was to integrate a Call Center into their network and add functionality to their internal messaging capabilities. This was to be followed by the elimination of the need for external POTS lines at branch locations.

Execution

In 2008, Wells River Savings worked with IPNetVoice (IPNV) to upgrade their servers in order to accommodate the launch of their Call Center and completely integrate Branch operations into one network. Wells River Savings elected to go with a “Managed” solution, while maintaining ownership of equipment. Now all inbound calls passed through their Call Center, and only those requiring additional services were routed to individual branches. Additionally, Jabber (Cisco Messaging) was deployed providing employee status information and internal instant messaging capabilities. While this was an improvement, it was not enough: There was still a minimal duality of providers‐both VoIP and POTS for some more remote branches. In 2011, Wells River consolidated their communications network by integrating MPLS (Multi-protocol Label Switching) and SIP (Session Initiation Protocol) into their network. The addition of MPPS and SIP to the communications network allowed Wells River Bank to benefit from greatly improved efficiency, lowered administrative costs, greater bandwidth and significant savings in long distance charges. Since the initiation of the UC Solution in 2008, Wells River Savings has gone through two upgrades to their network. When asked about the service provided by IPNetVoice, Judy Lavely, Chief Operating Officer, said, “Our expectations have been exceeded.”


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